Privacy Policy

Last updated on July 15, 2025

Hanfurobot.com (hereinafter referred to as "we", "our" or "Hanfurobot") values your personal privacy and is committed to handling your information in a transparent, lawful and secure manner. This Privacy Policy is intended to inform you about the information we collect about you, how we use and share this information, and how we protect this information.

Your use of this website and any dispute arising therefrom is subject to this Privacy Policy and our Terms of Use and all of its terms. We may change or supplement this Privacy Policy, so we recommend that you review it regularly. If you continue to use this website after these changes, you agree to these changes.

Information We Collect

Identification Information: Your name, unique personal identifier, online identifier, mailing address, email address, postal address and telephone/mobile number.

Payment Information: Your credit/debit card number and billing address.

Information You Post on Our Website: We may collect information you post or share on public areas of our website, including our product reviews.

Information You Submit: We may collect information related to creating a customer account, online/catalog orders, purchases/returns, including bank account number or other financial information.

Demographic Information: We may collect your age, gender, and zip code.

Device Information: We may collect the type of device you use to access our website. This may also include your device identification number, IP address, or mobile operating system.

Commercial Information: We may collect information about products or services you purchase, obtain, or consider, and other purchasing or consuming histories or tendencies.

Internet or other network activity information: We may collect information about your browsing history, search history, and other information related to your interactions with our website or advertisements.

Other Information: If you use our website, we may collect information about the browser you are using. We may look at which website you came from or which website you visit when you leave us.

Use of Information

We may use your personal information collected on the Site primarily for the following purposes:

• To track any purchases you make, or otherwise deliver the products you purchase;
• To inform you of special offers, updates and other new services from Hanfurobot or other third parties, or to forward promotional materials;
• To complete transactions or services you request;
• To market products or services that we think may be of interest to you, or that may be available in your area;
• To perform marketing analysis and provide you with content or features that we think may be helpful or of interest to you;
• To link your personal information with your non-personal information or demographic information to provide you with product or service recommendations based on your interests, age or location;
• To fulfill the terms of promotions;
• To ensure that the Site meets your needs;
• To help us create and publish content that is most relevant to you;
• To administer our Site, or to anticipate and resolve issues with the Site;
• To notify you of material changes to this Privacy Policy or Terms of Use Agreement, if necessary;
• To allow you to access restricted access areas of the Site.

We will not collect additional personal information without your prior notice, nor will we use the personal information we collect for substantially different, unrelated or incompatible purposes. This Privacy Policy in no way limits or restricts our collection and use of non-personal information, aggregated data, or de-identified information, which we may share with third parties for a variety of purposes, including to help us better understand customer needs and to improve our website and services for advertising and marketing purposes.

Information Sharing and Disclosure

Please note that we may sell your personal information to third parties.

We may disclose your personal information to third parties for business purposes. When we disclose personal information for a business purpose, we enter into a contract that details the purpose of the disclosure and requires the recipient to keep the personal information confidential and not use it for any purpose other than to perform the contract. We may share, disclose, or sell your personal information with the following categories of third parties in the following circumstances:

a. To affiliates, strategic partners, agents, third-party marketers, or other non-affiliated parties to offer products or services that we think may be of interest to you, or that require your personal information for research, administrative, and/or internal business purposes. These third parties may use this information to contact you with offers or advertisements related to products or services, or they may use the information for their own research, administrative, or business purposes. When we share your information with these parties, we work to ensure that the sharing party will maintain the information securely and comply with applicable laws.

b. Provide personal information to unaffiliated third-party service providers who help us maintain the Site and provide other administrative or marketing services, including but not limited to order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on behalf of Hanfurobot, and collecting entries, selecting winners, and delivering prizes for contests, sweepstakes, and other promotions. We strive to ensure that these unaffiliated third parties do not use personal information for any purpose other than providing the administrative services for which they are responsible. Because such unaffiliated third-party service providers who help us administer the Site will have access to users' personal information, if you do not want our unaffiliated third-party service providers to have access to your information, please do not register or submit any personal information to us.

c. Comply with the law, or in the good faith belief that such action is necessary to conform to legal requirements or comply with legal process served on us, to protect and defend our rights or property, including the rights and property of Hanfurobot, or to act in urgent circumstances to protect the personal safety of our end users.

d. Disclose to third parties as part of any direct or indirect corporate reorganization process, including but not limited to mergers, acquisitions, and sales of all or substantially all of our assets.

e. Track and analyze non-identifying and aggregated usage and volume statistics from our visitors and customers and provide such information to third-party data analytics providers.

f. To protect against potential fraud, we may verify information collected from the Site with third parties. In doing so, we may obtain your personal information from such services. Specifically, if you purchase our services using a credit or debit card, we may use card authorization and fraud screening services to verify that your card information and address match the information you provided to us and that the card has not been reported lost or stolen.

We will not otherwise use, share or otherwise disclose your personal information to any third party except as described in this Privacy Policy or when we request information.

How to Access and Update Your Personal Information

To ensure that your personal information is accurate and complete, you may access or update some of your information in the following ways:

• If you have created a Hanfurobot account, you can log in to view and update your account information, including contact, billing and shipping information.
• Please contact customer service via email (connect@hanfurobot.com) and provide your current contact information and the personal information you want to access. We will provide you with the personal information you request, or explain to you the types of personal information we typically collect, as soon as reasonably practicable.

How long do we keep your personal information?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In certain circumstances, you can ask us to delete your data. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. In these circumstances, we may use this information indefinitely without further notice to you.

Security

No data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information you transmit to Hanfurobot is at your own risk. Once we receive your transmission, we will use reasonable efforts to ensure the security of our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration or destruction. However, please note that this does not guarantee that such information will not be accessed, disclosed, altered or destroyed due to vulnerabilities in firewalls and secure server software.

If we learn of a security system vulnerability, we may attempt to notify you electronically so that you can take appropriate protective measures. By using this website or providing us with personal information, you agree that we can communicate with you electronically about security, privacy and administrative issues related to your use of this website. If a security breach occurs, we may post a notice on the website. In this case, we may also send an email to the email address you provided. 

Children's Privacy

Our website is not intended for children under the age of 16 and does not actively collect personal information from them. If you are a parent/guardian and find that children's information has been collected, please contact us immediately and we will delete the relevant content as soon as possible.

Third-party services and external links

For your convenience, this website may contain links, plug-ins and applications to or from third-party websites from time to time. These websites may be operated by non-Hanfurobot affiliates. Linked sites may have their own privacy policies, and we strongly recommend that you review those policies if you visit any such linked sites. We do not control and are not responsible for the content of any non-Hanfurobot affiliated sites, the use of such sites, or the privacy practices of such third-party sites.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. When we do, we will also revise the "Updated" date at the top of this Privacy Policy. For any material changes to this Privacy Policy, we will attempt to obtain your consent prior to implementing the changes by sending a notice to the primary email address specified in your account and/or by posting a prominent notice on the Site.

Contact Us

If you have any questions or comments about this Privacy Statement, or if you would like us to update information about you or your preferences, please contact us at connect@hanfurobot.com.